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Mail Order Pharmacy

With SilverScript, in addition to using CVS retail network pharmacies, you have the convenient option of using CVS Caremark Mail Service Pharmacy™1. This option allows you to have your prescription drugs shipped directly to your home. See the Documents tab above for the mail order service form or call 1‑877‑876‑7214 to have the form sent to you, TTY users should call 711.

SilverScript Customer Care

Contact SilverScript Customer Care if you have any questions about:

  • Medicare Part D
  • SilverScript
  • The drugs on the SilverScript formulary
  • The drugs covered through the additional coverage provided by the GIC
  • Network pharmacies 
  • Information you have received from the plan

SilverScript Customer Care
1‑877‑876‑7214

TTY users should call 711.
Representatives are available 24 hours a day, 7 days a week.

Group Insurance Commission

Contact the GIC if you need to update your information or have questions about:

  • Eligibility for the SilverScript Plan
  • Enrollment in the SilverScript Plan
  • Monthly Health Insurance Premium
  • How your health benefits are affected if you opt out of or are disenrolled from SilverScript

1‑617‑727‑2310 ext. 1 and ext. 6; The GIC’s website

TTY Users: Relay Service 711
Representatives are available Monday through Friday, 8:45 a.m. to 5:00 p.m.

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1The typical number of days after the mail order pharmacy receives an order to receive your shipment is up to 10 days. Enrollees have the option to sign up for automated mail order delivery. If your mail order drugs do not arrive within the estimated time frames please contact us toll‑free, 24 hours a day, 7 days a week. Our contact information is listed under the “Contact Us” tab above.


  • Have Questions? 1-877-876-7214
  • Call us toll-free, 24 hours a day, 7 days a week. TTY users call 711
    Contact Us